FAQs

Accounts and Subscriptions

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I have purchased a monthly subscription, but I cannot see most of The Library videos 🙁

The unlimited access to the hundreds of videos in The Library is available to the Annual subscribers. As a Monthly subscriber, you have access to a select number of videos, and to all Ongoing Programmes.

How do I upgrade my subscription from Monthly to Annual?

You can do the upgrade/downgrade yourself, by logging into the Members area and going to My Orders. There you have options to manage your current subscriptions. The simplest way is to cancel your current subscription, wait until your current paid period runs out (you will receive an email notification) and then purchase the new subscription. 

Once I upgrade my account from Monthly subscription to Annual, will my Ongoing Programme progress be lost?

Your course progress will not be lost as long as you are logged in when you upgrade – the course progress is associated with your login.

How do I cancel my subscription?

You can cancel your subscription by logging into the Members area and going to My Orders. Then, find your annual or monthly order and manage it there.

Will my subscription auto-renew, or do I need to manually renew it?

Your subscription will auto-renew, unless you cancel it (by going to ‘My Orders’), or the payment fails to go through.

I need to cancel my membership. Will I still be able to access the content? Will my progress be saved?

What you pay for is access to the members area, therfore, once you cancel your subscription you will not have access anymore. However, once you re-subscribe again, all the lessons you have unlocked will be available. Just make sure to log in to your account prior to re-subscribing. (you can still log in after cancelling, but can’t access the student dashboard)

How can I change my payment details?

To change your payment details, go from the Student Dashboard to My Orders, find your monthly/annual order, and click Update Payment Method.

General questions

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How do I join the Facebook group?

The Internal Arts Academy Facebook group is where the students get an opportunity to ask questions to Damo Mitchell and his senior students. A code is required for joining – this can be found on the Members’ Dashboard page, accessible on both Monthly and Annual memberships. Your name will be checked against current memberships – if your Facebook name is different from your account name, please mention it when requesting to join the group. 

Please note that the access to the group will be revoked upon the membership cancellation.

Are there free Zoom classes for the members of The Academy? Where can I view the recordings?

Ocasionally Damo Mitchell will run Zoom sessions for the Academy members, both to help the novice practitioners with the foundations of their practice, and to help with refining of the further skills. The sessions take place every now and again, and run for approximately 2 hours; they are announced in the Facebook group.

In most cases the recordings will be added to The Library, however in some cases the recording may not be suitable for everyone, therefore will not be shared.

Visit ‘Zoom Informal Sessions’ in the Library for recordings of past sessions.

Does Damo Mitchell run online workshops? How do I access the recordings?

Occasionally Damo Mitchell will run workshops – these are available to academy members or those who have trained with us before, and must be registered and paid for individually. The attendance numbers for these workshops are normally limited to 300 places, and the admission will be checked based on the names. Please make sure your Zoom display name is the same as the name used for workshop registration, otherwise you may not be admitted. The recordings of these workshops will be later accessible via the ‘my purchased workshops’ page or via the restricted section in the Library.

The retroactive purchasing of past-events has been temporarily suspended for the time-being. This is because there are some admin changes that need making around all of that stuff. Please email lngbookings@gmail.com and we will email back when they are available again.
If you have already purchased these courses, you will be able top access them as per usual.
Where can I find details about upcoming courses?

Please visit the following links for more information on upcoming online and live events:

*Online Events

*Live Events

Are there any Lotus Nei Gong affiliate instructors in my area?

Please visit the following link for a list of LNG affiliate instructors: https://lotusneigong.com/branches-2/

Does the membership include all 3 programs - Nei Gong, Taijiquan and Baguazhang?

Yes, both the monthly and annual subscriptions include all 3 programs, plus (full or partial) access to the Library content. Members are automatically enrolled on the Nei Gong program, but need to volanterily enroll on the other programs. To do this, click on ‘enroll to more courses’.

What is meant by "Lifetime Access" to the Taijiquan and Baguazhang programs?
“Lifetime access” basically means, that as long as you have an active Internal arts academy account, you’ll have access to those programs, free of charge.

If we have not managed to answer your question here, you can get in touch with us via Contact Us page. Best regards, The Internal Arts Academy!